Plyxarongrwhron (233–237 Lambton Quay, Wellington Central, Wellington 6011, New Zealand) maintains this return and refund policy to explain how a paying customer may cancel a scheduled service, request a price correction, or obtain a credit when a deliverable is defective in a way we agree is our fault. It works together with the terms of use, which carry broader liability and acceptable-use rules, and the privacy policy, which explains how we store related correspondence. If a separate statement of work or government purchase order has stricter or more generous language, that document can override the defaults below for the work it governs, but you should always keep a full copy of both.
Cooling off and the nature of the services
Many of our services are time-bound or bespoke. The Consumer Guarantees Act 1993 may still apply in full to “services” in New Zealand, but our commercial clients sometimes waive short cooling-off where the law and their procurement rules allow, through a specific contract. If you are a consumer in the sense of the Act and you are buying as an individual, tell us, because a default commercial template might not be appropriate. For European readers, a fourteen-day “distance selling” return does not always map cleanly to a live advisory day that was already half delivered, so we assess each case with reference to the EU Consumer Rights Directive and local implementing law, without promising a result here.
Before a session is delivered in material part
If you cancel a paid workshop, discovery call package, or off-site day more than ten business days before the first scheduled time block in the relevant New Zealand business calendar, we will refund any deposit, minus payment gateway fees the processor keeps and any hard costs we cannot recover from a venue we already booked. Inside that window, the fee is usually treated as at least partially earned because we have blocked the calendar, briefed a facilitator, and turned away other work. In narrow circumstances, such as a force majeure that hits both of us, we can move the date to a later slot, issue a full credit, or in exceptional cases, split a cash refund, each time producing a one-line email trail so the finance team on both sides can file it.
After a session is partially or fully complete
When a day has been run in good faith, the fee is generally not refundable on the basis of taste alone. If a concrete defect occurred—example: the agreed handout pack was missing a promised annex and the annex cannot be supplied within a short cure period—we can offer a credit against a follow-on engagement, a partial refund calculated fairly against the part that failed, or a re-run of a segment, depending on the schedule. The assessment is a human conversation, not a formula on this static page, because the fair answer depends on how much of the value was still usable.
We keep internal notes under access controls, not on the public site. If a dispute escalates, we can suggest mediation through a New Zealand or international service before anyone files in court, but we are not bound to a particular provider unless a master agreement says we are.
Digital companion packs and downloads
When a file package ships as part of a paid service, the licence is usually limited to the buying organisation, not the whole industry. A refund of the file component may be available if, for seven consecutive days, a genuine technical error on our side blocks access, and the support mailbox described on the contact page cannot restore it. If you have already extracted the full archive, we will look at a partial credit because the data may already be in your environment, which changes the risk profile.
How to submit a return or refund request
- Write to contact@plyxarongrwhron.world from the same address that appears on the order, or, if a purchase order was used, the procurement address that appears there.
- Put the word “return” in the subject line, include the invoice number, and, if the matter is time-sensitive, the best phone window to reach a human.
- We acknowledge within three New Zealand business days and aim for a reasoned position within a further reasonable period, depending on complexity. Refunds, when we agree they are due, are applied back to the same payment rail the charge used, within about fifteen business days from the day the decision is final, subject to the bank’s own settlement time.
Chargebacks and card networks
If you initiate a chargeback while we are still talking, tell us, because the card scheme rules expect merchants and cardholders to attempt good-faith resolution. Duplicating a refund through both a chargeback and a direct transfer can create accounting problems we would rather avoid. We document outcomes so the auditor and you can both trace them.
Tax and currency
Refunds, when processed, are in the same currency and tax mode as the original invoice, unless a regulator or card rule forces a different treatment. Rounding to cents follows banking rules, not marketing rounding.
Changes to this return policy
We may add examples or clarify wording when a pattern of questions emerges. A dynamic hero date, produced when you open the page, is there to help you line up a screenshot with your calendar. For binding commercial changes that affect a signed project, the written contract you hold still matters most.